Frequently Asked Questions

We would love to hear from you! Write us at sofancy@shopbefancy.com and we will do our best to respond within 48 hours.

All ingredients are listed on the individual product listings as well as the product label, however if you have any questions please don't hesitate to contact us. We are transparent in our ingredients as we know our customers care about what is in their products. We never use parabens, phthalates, talc, synthetic fragrances, PEGs, or BHA/BHT. 

Our products are formulated for a two year shelf life. 

No! Be Fancy is vegan and cruelty-free, meaning no animal byproducts and no animal testing. Cosmetics are for humans and should therefore only be tested on us. Furthermore, our manufacturer is cruelty-free as well and has not and will never engage in animal testing on their ingredients. 

We currently do not offer any review or affiliate program. We occasionally do work with influencers, however we reach out to those we are interested in working with. Due to the volume of requests we get regarding collaborations, we are not able to respond to these types of emails. 

Currently, our products are sold here on our website and on Amazon.

RETURNS

If you are not 100% satisfied with your purchase, you are more than welcome to return it for a full refund within 30 days of purchase. Products must be returned in new or gently used condition. If a product is returned damaged or heavily used we reserve the right to deny refund. 

To return an item, please e-mail us at sofancy@shopbefancy.com and provide your:

• Name
• Order number
• Item(s) you are returning
• Reason for return

Within 3 business days we will provide you with a return shipping label.

Shipping
While you will not be charged for return shipping costs, any original shipping charges are non-refundable.

Reimbursement
Within 5 business days of receiving your return we will issue a refund. You will be notified via e-mail once the refund has been processed and will see the refunded amount on your original payment method withing 7-10 business days. 

*Please note that orders placed through Amazon are fulfilled through them and all shipping, return and other order concerns should be addressed with Amazon through your customer account

Shipping time depends on which option you choose at checkout.

Please allow 24-48 hours once your order has shipped for tracking information to become available.

For all domestic orders up to $50, shipping is determined by weight. We offer standard (3-5 business days), expedited (2 days), and priority (next day). Prices are based on weight and are shown at checkout. 

We offer free shipping for all domestic orders over $50 through standard shipping. 

Unfortunately, at this time we do not offer international shipping through our website. We encourage you to check Amazon, as some countries are eligible to buy our products through international shipping. 

Due to a variety of factors, including inventory supply and location of buyer, Amazon may fulfill Be Fancy website orders through their warehouses. Our products, their prices, and non-Prime shipping prices are the same (unless there is a temporary sale happening on either site). Whether you buy on Amazon or here, or receive your order fulfilled through Be Fancy or Amazon, you are supporting an indie cosmetics company and we are so happy to have you as a customer!